Can we help you?
Shopping for a gift? Love Misha and Puff but not sure what to buy? We would love to chat! Do you love your Misha and Puff items? Let us know! Send pics and feedback to firstname.lastname@example.org.
How do your sizes run?
We currently have four sizes for babies and toddlers: 0-6 months, 6-12 months, 12-18 months, 18-24 months. A few items are offered as newborn sized. These are items in size 0-6 in yarns and styles designed to suit newborns. If you have any sizing questions, just ask. We are happy to help.
What payment methods do you accept?
We currently accept all major credit cards via PayPal. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. However, if you do have a PayPal account, payment can be sent directly from your account.
How fast will I receive my order?
Your order will be processed and shipped within 24-48 hours. We ship via fedex ground and shipping times vary between 1 and 5 business days. If you need your item sooner please contact us for an express shipping quote.
How much is shipping?
- up to $100: $10
- $101 - $500: $15
- over $500: FREE
Everything ships via FEDEX. Once your order is ready we will let you know when it is on its way with a tracking number, and you will receive it within 2-5 business days.
We are happy to ship internationally. We ship via FEDEX express international. Prices vary. Please contact us for a quote or proceed to the checkout and you can confirm the amount before you finalize your order.
Do you ship internationally?
We do! For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. Fedex International Express rates are as follows:
- up to $100: $25
- $101 - $1000: $40
- over $1000: FREE
Do you gift wrap?
Yes! We do not use wrapping paper. Instead we wrap our products in a beautiful little fabric bundle. Let us know if you want to include a card.
Can I change or cancel my order after it has already been placed?
We process your order with 24-48 hours of receiving it. If you have not received confirmation that your order has shipped, you may adjust your order. Please contact us via email: email@example.com
Once your order has been shipped, you may exchange or return for store credit.
How do I care for my knits?
100 percent merino wool is machine washable. We recommend reshaping and laying flat to dry. Hand washing will always increase the life of your knits. Alpaca is hand washable, lay flat on a towel and roll inside the towel to get rid of extra water. reshape and lay flat to dry.
What is your return policy?
We want you to be completely satisfied with your Misha and Puff items, you may return or exchange unworn and unwashed items within 15 days of the date of purchase. Returns will be given store credit. Please contact us before you ship anything back if you would like to make a return.