Shopping for a gift? Love Misha and Puff but not sure what to buy? We would love to chat! Do you love your Misha and Puff items? Let us know! Send pics and feedback to firstname.lastname@example.org We will get back to you as quickly as possible. Our business hours are Mon - Fri 9-6 EST.
How do your sizes run?
The age range in our sizing should be used as a guideline. Babies come in all shapes and sizes and there is no universal sizing to fit all. But luckily, knits are very stretchy! You will find that for most styles your pieces will last longer than the size range indicated.
Also, we are big fans of sizing up (i.e. if your baby is a big 4 month old, get the 6-12 month size)
If you are unsure of what size to get, send us an email, we are always happy to chat with you.
What payment methods do you accept?
All major credit cards and paypal
How fast will I receive my order?
Your order will be processed and shipped generally within 24-48 hours. At times of higher volume (e.g. holiday and sale) it may take up to 5 business days to process your order. We ship via fedex ground and shipping times vary between 1 and 5 business days. If you need your item sooner please contact us for an express shipping quote.
How much is shipping?
- up to $25: $5
- $25 - $75: $8
- $75 - $150: $10
- over $150: FREE
Do you ship internationally?
We do! For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
- up to $100: $25
- $101 - $299: $40
- over $300: FREE
Will I be responsive for import duty, VAT, or other taxes outside the US?
Yes. Customers with shipping addresses outside the US are responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
Refusing to pay duties will not return your package to Misha and Puff and no refunds will be issued. Please be familiar with the duties your country levies on imports, we have no control over those amounts and will not be held liable.
Do you gift wrap?
Yes! Let us know if you want to include a card.
Can I change or cancel my order after it has already been placed?
We process your order with 24-48 hours of receiving it. If you have not received confirmation that your order has shipped, you may adjust your order. Please contact us via email: email@example.com
Once your order has been shipped, you may exchange or return for store credit.
How do I care for my knits?
100 percent merino wool is machine washable. We recommend reshaping and laying flat to dry. Hand washing will always increase the life of your knits. Alpaca is hand washable, lay flat on a towel and roll inside the towel to get rid of extra water. reshape and lay flat to dry.
What is your return policy?
Our return policy can be found here.
How can I get Misha and Puff patterns?
You can purchase Misha and Puff patterns here.