I have purchases across multiple accounts. Can you merge them under one account?
Unfortunately no, we do not have the ability to merge orders from multiple accounts, we apologize for any inconvenience. We highly recommend using one account for all your purchases, to enjoy the Knitted Together Program to the fullest extent!
Do all my orders count towards my status? Was the Made to Order Collection counted toward status?
At the Program Launch on September 2nd, 2020, every member of our Knitted Together Program began at 0 points but was given their starting tier based on their total orders since our February SS20 Launch. This does include the Made to Order Collection, and all other orders in this time period.
Will I be able to move to the next tier of the program (past my gifted Tier) now?
Yes, you can grow in tier at any point in time, but please keep in mind that all members of the Knitted Together Program have started at 0 points at this time. In order to move up within your tier, you will need to earn the total points value needed to reach that level.
We know this is not a perfect system, but we worked with our partners to figure out the best solution we could come up with to start things off, and have gifted every member a starting tier based on their previous purchases within the last 6 months.
We weren't able to retroactively give points, but we wanted to give you something extra to start in any way we could, and can't wait to give you more.
I’ve purchased many times before, but never made an account. Can you retroactively apply all of the points I would have received?
Unfortunately, we are unable to retroactively apply points to new accounts. If a new account is created, any orders made within the last 3 days will be applied to your account, but we are unable to include points from orders placed before then.
Are there other ways to earn points?
There are many ways to earn points! Follow us on social, sign up for our newsletter, or refer a friend.
Can I buy things with my points?
In the Knitted Together Program, points are not redeemable, but will get you closer to the next level with every purchase. Each level gets access to more and more fun rewards & exciting benefits!
Do my points expire?
Yes, your points will reflect your total earned within the last year. We calculate based on all points earned in the last year. After 1 year, your points will reflect the change in total, and your Knitted Together level is subject to change based on the updated total.
How do I leave the program?
If you would like to leave the Knitted Together Program, all you have to do is send us an email at firstname.lastname@example.org, and we can take care of this for you.
How do I sign up for Knitted Together?
All you need to do to sign up for the program is create an account on our site! If you already have an account, congratulations! You’re in.
How long after a purchase do I get my points?
Points will appear on your account 10 days after your purchase. At this point, you will see your new total appear at the top right section of the site, displayed right next to your level.
I just placed an order but without an account and now want to sign up for one, will I get points for that purchase?
Yes! But you must create an account within 3 days of placing the order under the same email address. At this point, you will automatically earn the total amount of points attributed to your order after 10 days. If you create the account after more than 3 days, you points will unfortunately not be earned.
If I leave the program and would like to sign up again, will I receive all the points I have lost?
We can reinstate your membership, but unfortunately all of your previous points will be lost.
If I return an item do I lose the points I earned?
Yes, your point value will be adjusted based on the items that are returned. This will reflect on your account immediately and those points will be cancelled.
What does ‘approved’, ‘pending’, and ‘canceled’ mean for my points?
Before your points are approved, they will sit in a pending state until they are verified.
After your purchase is verified, your approved points will reflect on your account and will be counted towards your current level in Knitted Together.
Any points appearing as canceled are due to a refund to your account from a return, or a return made during a “refer a friend” purchase. Is something like this not looking right on your account? Please reach out to us at email@example.com and we’d be happy to help.
Why do I have 0 points, but I should have earned more for my purchases?
At the Program Launch on September 2nd, 2020, every member of our Knitted Together Program began at 0 Points. To make sure all of our current customers know how much they mean to us, we’ve calculated your current status based on all purchases since our Spring 2020 Launch and adjusted your level appropriately. The points themselves were not added to your account, which is why the total appears as 0.
This status will be held for 1 year from September 2nd, 2020, and will then be calculated based on your point status going forward. Before they expire, you will receive an email to alert you.
Why just domestic shipping discounts?
The simple answer to this is that we just cannot accommodate the cost of offering free international shipping on small orders. For the Knitted Together Program, we want to offer as many fun and exciting perks we can, but also had to evaluate what we could honestly do as a small company. We apologize to any inconvenience for our wonderful international customers, and hope that one day we can offer this to you as well.
Does my Quick Pay method need to match my Knitted Together email to get points?
Yes! If you are using a quick pay option (for ex: Apple Pay, PayPal etc.) and the quick pay email does not match the email associated with your Knitted Together account then you will not get the points from the purchase. Shopify will automatically link the order with the email associated with this payment method. Make sure that your Knitted Together account matches the email linked with all quick pay methods to enjoy the Knitted Together Program to the fullest extent!