退款政策
The returns eligibility window is 10 days from the order delivery date. Customers may receive a refund on the original payment method if the request has been made up to the end of the 5th day. Any return requested on days 6 through 10 will receive store credit. All return requests made after 10 days of the order delivery date are ineligible for return and are considered final sale.
隱私政策
最新更新：2024年8月13日
本隱私權政策說明如何 Misha & Puff (「網站」、「我們」或「我們的」) 在您造訪、使用我們的服務或從 shop.misha-and-puff.com (「網站」) 進行購買時收集、使用和揭露您的個人資訊) 或以其他方式與我們就本網站 (統稱為「服務」) 進行溝通。就本隱私權政策而言，「您」和「您的」是指身為服務使用者的您，無論您是顧客、網站訪客或其他根據本隱私權政策收集其資訊的個人。
請仔細閱讀本隱私權政策。
本隱私權政策的變更
我們可能會不時更新本隱私權政策，包括反映我們做法的變更或其他營運、法律或監管原因。我們會在網站上發布修訂後的隱私權政策，更新「最後更新」日期，並採取適用法律要求的其他任何措施。
我們如何收集和使用您的個人資訊
為了提供服務，我們收集並在過去 12 個月內從各種來源收集了有關您的個人資訊，如下所示。我們收集及使用的資訊取決於您與我們互動的方式。
除了下文所列的具體用途外，我們也可能使用收集的關於您的資訊與您溝通、提供或改進服務、遵守任何適用的法律義務、執行任何適用的服務條款以及保護或捍衛本服務、我們的權利以及我們的使用者或其他人的權利。
我們收集哪些個人資訊
我們會取得和您有關的哪些個人資訊，取決於您與我們的網站互動及使用我們服務的方式。我們使用「個人資訊」一詞，係指能識別您的身分、與您相關、說明您或可能與您有所關聯的資訊。下節說明了我們收集之個人資訊的類別和具體類型。
我們直接從您那裡收集的資訊
您透過我們的服務直接向我們提交的資訊可能包括：
- 聯絡詳細資訊 包括您的姓名、地址、電話號碼和電子郵件。
- 訂單資訊 包括您的姓名、帳單地址、運送地址、付款確認、電子郵件地址和電話號碼。
- 帳戶資訊 包括您的使用者名稱、密碼、安全性問題和其他用於帳戶安全目的的資訊。
-
購物資訊 包括您檢視、放入購物車、儲存到帳戶中的內容，例如忠誠度點數、評價、推薦或禮品卡或購買。
- 已儲存的忠誠度點數/商品評價/推薦/禮品卡
- 顧客支援資訊 包括您選擇在與我們的通訊中包含的資訊，例如透過本服務傳送訊息時。
本服務的某些功能可能要求您直接向我們提供關於個人的某些資訊。您可以選擇不提供此資訊，但這麼做可能會導致您無法使用或存取這些功能。
我們收集的關於您使用情況的資訊
我們也可能會自動收集有關您與本服務互動的某些資訊 (「使用資料」)。為此，我們可能會使用 Cookie、像素和類似技術 (「Cookie」)。使用資料可能包括有關您如何存取及使用我們的網站和您的帳戶的資訊，包括裝置資訊、瀏覽器資訊、有關您的網路連線的資訊、您的 IP 位址以及有關您與本服務互動的其他資訊。
我們從第三方獲得的資訊
最後，我們可能會從第三方獲取有關您的資訊，包括可能代表我們收集資訊的廠商和服務供應商，例如：
- 支援我們網站和服務的公司，例如 Shopify。
- 我們的付款處理商收集付款資訊 (例如銀行帳戶、信用卡或簽帳卡資訊、帳單地址) 來處理您的付款，以便將您的訂單出貨並向您提供您所要求的商品或服務，以履行我們與您之間的合約。
- 您造訪我們的網站、開啟或點擊我們傳送給您的電子郵件、或與我們的服務或廣告互動時，我們或與我們合作的第三方可能會使用線上追蹤技術 (例如像素、網路指標、軟體開發人員工具包、第三方資料庫和 Cookie) 自動收集某些資訊。
我們從第三方獲得的任何資訊將根據本隱私權政策進行處理。另請參閱下一節，第三方網站和連結。
我們如何使用您的個人資訊
- 提供商品和服務。 我們使用您的個人資訊向您提供本服務，以履行我們與您之間的合約，包括處理您的付款、將您的訂單出貨、向您傳送與您的帳戶、購買、退換貨或其他交易相關的通知，建立、維護及以其他方式管理您的帳戶，安排運送，促進任何退換貨以及與您的帳戶相關的其他特性和功能。我們也可能讓 Shopify 將您的帳戶與您可能選擇使用的其他 Shopify 服務配對來增強您的購物體驗。在這種情況下，Shopify 會依照其隱私權政策和消費者隱私權政策中的規定處理您的資訊。
- 行銷和廣告。 我們可能會將您的個人資訊用於行銷和促銷目的，例如透過電子郵件、簡訊或郵政郵件傳送行銷、廣告和促銷訊息，以及向您展示商品或服務的廣告。這可能包括使用您的個人資訊進一步客製化我們的網站和其他網站上的服務和廣告。如果您是歐洲經濟區居民，這些資料處理活動的法律依據是我們銷售商品的合法權益，此乃根據第 6 (1) (f) 條 一般資料保護規範 (GDPR)。
- 安全性和詐騙預防。 我們使用您的個人資訊來偵測、調查可能的詐騙、非法或惡意活動或採取行動。如果您選擇使用本服務並註冊帳戶，則您有責任確保您帳戶憑證的安全。我們強烈建議您不要與其他人共享您的使用者名稱、密碼或其他存取詳情。如果您認為您的帳戶遭到盜用，請立即聯絡我們。 如果您是歐洲經濟區居民，這些資料處理活動的法律依據是我們為您和其他顧客維護網站安全的合法權益，此乃根據第 6 (1) (f) 條 一般資料保護規範 (GDPR)。
- 與您溝通並改善服務。 我們使用您的個人資訊為您提供顧客支援並改善本服務。這符合我們的合法利益，以便對您做出回應、為您提供有效的服務並維持我們與您的業務關係，以上根據第 6 (1) (f) 條 一般資料保護規範 (GDPR)。
Cookie
和許多網站一樣，我們在網站上使用 Cookie。有關我們使用的、與透過 Shopify 為商店提供支援相關的 Cookie 的具體資訊，請參閱 https://www.shopify.com/legal/cookies。我們使用 Cookie 來支援及改善我們的網站和服務 (包括記住您的操作和偏好)、執行分析並更加瞭解使用者與本服務的互動 (符合我們管理、改善及最佳化本服務的合法利益)。我們也可能允許第三方和服務供應商在我們的網站上使用 Cookie，以便進一步客製化我們的網站和其他網站上的服務、商品和廣告。
大多數瀏覽器預設會自動接受 Cookie，但您可以選擇透過瀏覽器控件將瀏覽器設定為移除或拒絕 Cookie。請記住，移除或封鎖 Cookie 可能會對您的用戶體驗產生負面影響，並可能導致某些服務 (包括特定功能和一般功能) 無法正常運作或無法再使用。此外，封鎖 Cookie 可能無法完全阻止我們與第三方 (例如我們的廣告合作夥伴) 共享資訊。
我們的網站也能識別全球隱私控制 (GPC) 訊號，使您選擇不使用或揭露您的資訊。若您透過 GPC 通知我們您的偏好，我們會將此類訊號視為選擇退出相關瀏覽器或裝置的共享/針對式廣告的有效要求，且如果我們能夠將傳送訊號的裝置與 Shopify 帳號建立關聯，我們也會將選擇退出的要求套用至該帳號。若要深入瞭解全球隱私控制，請造訪 https://globalprivacycontrol.org/。除了全球隱私控制之外，我們無法識別可能從您的網路瀏覽器或裝置傳送的其他「不追蹤」訊號。
我們如何揭露個人資訊
在某些情況下，我們可能會出於合約履行目的、合法目的以及受本隱私權政策約束的其他原因向第三方揭露您的個人資訊。此類情況可能包括：
- 與代表我們提供服務的廠商或其他第三方 (例如 IT 管理、付款處理、資料分析、顧客支援、雲端儲存、出貨作業和運送服務)。
- 與業務和行銷合作夥伴向您提供服務並投放廣告。我們的業務和行銷合作夥伴會根據他們自己的隱私權聲明使用您的資訊。
- 當您指示、要求我們或以其他方式同意我們向第三方揭露某些資訊時，例如在您同意的情況下向您運送商品，或透過您使用社群媒體小工具或登入整合。
- 與我們的聯盟夥伴或我們公司集團內的其他機構合作，以符合我們成功經營業務的合法利益。
- 與合併或破產等商業交易相關，遵守任何適用的法律義務 (包括回應傳票、搜索令和類似要求)，執行任何適用的服務條款，以及保護或捍衛本服務，我們的權利以及我們的使用者或其他人的權利。
在過去 12 個月內，我們揭露了使用者有關下列類別的個人資訊與敏感個人資訊，用於我們在上述「我們如何收集與使用您的個人資訊」與「我們如何揭露個人資訊中所提及的用途：
| 類別 | 收件人類別 |
|---|---|
|
|
未經您的同意或為了推斷您的特徵，我們不會使用或揭露敏感的個人資訊。
經您同意，我們出於參與廣告和行銷活動的目的共享個人資訊，如下所示。
在過去 12 個月內，我們出於從事廣告和行銷活動的目的「出售」和「共享」(這些術語在適用法律中定義) 個人資訊，如下所示。
| 個人資訊類別 | 收件人類別 |
|---|---|
| 姓名、電子郵件地址和電話號碼等識別碼 | 業務和行銷合作夥伴 |
| 商業訊息，例如購買的商品或服務的記錄 | 業務和行銷合作夥伴 |
| 使用資料 | 業務和行銷合作夥伴 |
第三方網站和連結
我們的網站可能提供第三方經營的網站或其他線上平台的連結。如果您點擊不屬於我們或不受我們控制之網站的連結，請查看他們的隱私權和安全性政策以及其他條款及條件。我們不保證也不對此類網站的隱私或安全負責，包括這些網站上的資訊是否準確、完整或可靠。本服務的其他使用者和/或這些第三方平台的使用者也可能會查看您在公共或半公共場所提供的資訊，包括您在第三方社群網路平台上分享的資訊，對於我們或第三方使用該資訊的方式則沒有限制。我們包含此類連結本身並不表示對此類平台上的內容或其擁有者或營運商的任何認可，本服務中揭露的情況除外。
兒童資料
本服務不適合兒童使用，我們不會故意收集有關兒童的任何個人資訊。如果您是向我們提供個人資訊之兒童的家長或監護人，則可以使用下方列出的聯絡詳細資訊與我們聯絡，要求將其刪除。
截至本隱私權政策的生效日，我們並不實際瞭解我們「共享」或「銷售」(如這些術語在適用法律中的定義) 16 歲以下個人的個人資訊。
您的資訊安全性和保留
請注意，沒有任何安全措施是完美或堅不可摧的，我們無法保證「百分之百的安全」。 此外，您傳送給我們的任何資訊在傳輸過程中未必安全。我們建議您不要使用不安全的管道向我們傳達敏感或機密資訊。
我們保留您個人資訊的時間長短取決於不同的因素，例如我們是否需要這些資訊來維護您的帳戶、提供本服務、遵守法律義務、解決爭議或執行其他適用的合約和政策。
您的權利
根據您的居住地，您可能擁有下方列出的與您個人資訊相關的部分或所有權利。然而，這些權利並非絕對，可能僅適用於特定情況，且在某些情況下，我們可能會在法律允許之下拒絕您的要求。
- 存取權/知情權：您可能有權要求存取我們持有的關於您的個人資訊，包括我們如何使用及共享資訊的詳情。
- 刪除權：您可能有權要求我們刪除我們維護的、關於您的個人資訊。
- 修正權：您可能有權要求我們更正我們維護的、關於您的錯誤個人資訊。
- 攜帶權：在特定情況和特定例外情況下，您可能有權收到我們持有的、關於您個人資訊的副本，並要求我們將其轉讓給第三方。
- 選擇退出銷售、共享或針對式廣告的權利：您可能有權指示我們不要「銷售」或「共享」您的個人資訊，或選擇不出於適用隱私法中定義的「針對式廣告」目的處理您的個人資訊。請注意，如果您在啟用「全球隱私控制」選擇退出偏好訊號的情況下造訪我們的網站，根據您所在的位置，我們會自動將此視為要求退出「銷售」或「共享」您用於存取本網站的裝置和瀏覽器的資訊。
- 處理限制：您可能有權要求我們停止或限制我們處理個人資訊。
- 撤回同意：若我們需要經過您的同意才能處理您的個人資訊，則您可能有權撤回該同意。
- 申訴：若我們拒絕處理您的要求，您可能有權對我們的決定提出申訴。您可以直接回覆我們的拒絕，來提出申訴。
- 管理通訊偏好設定：我們可能會向您傳送促銷電子郵件，您可以隨時使用該電子郵件中顯示的取消訂閱選項，選擇不再接收這些電子郵件。如果您選擇退出，我們仍可能向您傳送非促銷電子郵件，內容可能關於您的帳戶或您所下的訂單。
您可以根據我們網站上的指示或使用下方提供的聯絡詳細資訊與我們聯絡，以便行使任何這些權利。
我們不會因您行使任何這些權利而有所歧視。在對要求做出具體答覆之前，我們可能需要收集您的資訊以驗證身分，例如您的電子郵件地址或帳戶資訊。根據適用法律，您可以指定授權代理人代表您提出要求，以行使您的權利。在接受代理人的此類要求之前，我們會要求代理人提供您授權他們代為行事的證明，且可能需要您直接向我們驗證您的身分。我們會根據適用的法律及時回覆您的要求。
投訴
若您對我們處理您的個人資訊的方式有所不滿，請使用下方提供的聯絡詳細資訊與我們聯絡。若您對我們針對您投訴的答覆有所不滿，根據您的居住地，您可能有權使用下方列出的聯絡詳細資訊與我們聯絡，對我們的決定提出申訴，或向您當地的資料保護機構提出投訴。您可以在此查看歐洲經濟區 (EEA) 資料保護權責監管機構的名單。
國際使用者
請注意，我們可能會在您居住的國家/地區之外傳輸、儲存及處理您的個人資訊。您的個人資訊也由這些國家/地區的員工、第三方服務供應商和合作夥伴處理。
如果我們將您的個人資訊傳輸至歐洲境外，我們將仰賴公認的傳輸機制，例如歐盟委員會的合約標準條款，或英國相關主管機關頒發的任何同等合約 (視情況而定)，除非資料傳輸到目的地國家/地區確定能提供足夠水準的保護。
聯絡方式
如果您對我們的隱私權做法或本隱私權政策有任何疑問，或您想行使任何可用的權利，請來電或將電子郵件傳送至 mike@misha-and-puff.com 或透過 100 Summit St, Peabody, MA, 01960, US 聯絡我們。
出於適用的資料保護法的目的，若沒有明確說明，我們會是您個人資訊的資料控管者。
服務條款
OVERVIEW
This website is operated by Misha and Puff LLC. Throughout the site, the terms “we”, “us” and “our” refer to Misha and Puff LLC. Misha and Puff LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
- Orders placed by bots or automated systems.
- Orders suspected to be placed by resellers or for resale purposes.
- Orders where freight forwarding services are used for shipping.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Misha & Puff, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Misha & Puff and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 46 White Place Brookline Massachusetts US 02445.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us here.
運送政策
Orders typically leave our warehouse within 1 to 2 business days. We prioritize orders with expedited shipping. During times of high volume such as launch weeks and holidays there may be additional delays.
We ship from Massachusetts and our standard shipping method is via FedEx Ground. The delivery time frame depends on the type of shipping selected at check-out and your shipping zone.
While orders are typically processed in days, it may take up to two weeks for your order to be processed. Please take order processing time into account if you need your items in a hurry. Once processed, orders are then subject to the transit times listed below.
Shipping charges are non-refundable under any circumstances except cancellations.
Domestic Orders
- Overnight is next business day.
- 2 Day is two business days.
- Ground is 5-7 business days depending on where you live in the US.
International Orders
- FedEx International is 3-6 Days.
- DHL International is 2-5 Days.
*Please note that shipping times may vary from country to country.
Carrier delays can and do happen. We are not responsible for any delays once the package is in the carrier's system.
We are unable to upgrade to expedited shipping methods after the order has been placed.
Misha & Puff is not responsible for lost or stolen packages following delivery.
Please ensure that a secure delivery address is provided and communicate directly with the carrier regarding delivery preferences. Once a package is marked as delivered, we are unable to obtain additional information from the carrier or submit claims on the customer’s behalf.
If you reside in the U.S. or Canada, we recommend using the free FedEx Delivery Manager tool to:
- Redirect packages to a secure FedEx location
- Temporarily hold deliveries if you are unavailable to receive them
Third-Party Forwarding & Freight Services
If an order is shipped to a freight forwarding service, package forwarding company, or third-party shipping address, the customer is responsible for contacting that service directly regarding any delivery issues.
Once a package is marked as delivered to a forwarding or freight service, Misha & Puff is not responsible for loss, theft, damage, or misdelivery that occurs thereafter, and we are unable to assist with recovery or reimbursement.
Carrier-Delivered but Not Received
If tracking indicates that your package has been delivered but you have not received it, please contact FedEx directly as soon as possible, as they may be able to assist in locating or recovering the shipment.
International Duties & Taxes
We now ship international orders Delivered At Place. (DAP).
This means M&P will handle:
- Export packaging: Prepping the goods for safe international transit.
- Export formalities: Securing export licenses and clearing customs at origin.
- Main carriage: Covering all freight and transportation to the agreed location (e.g., airport, buyer’s warehouse, or border crossing).
- Transit risk: Bearing full financial responsibility for any loss or damage to the goods until they arrive at the specified place.
Customers will be responsible for:
- Import formalities: Clearing the goods through the destination country’s customs.
- Duties and taxes: Paying all applicable tariffs, import taxes, and VAT.
- Please note: Sale prices do not represent full landed costs
Customs Processing
Customs duties and taxes are calculated based on the destination country and are collected at checkout.
Once shipped, orders proceed directly through customs without requiring payment at the border.
If your shipment is delayed or held by customs, we recommend contacting your local customs authority for assistance, as customs clearance timelines vary by country.
Defects After Wear or Washing
We offer support for defects that appear after reasonable wear or washing, provided all care instructions have been followed, for up to 2 months from the delivery date.
After 2 months from delivery, all orders are considered final sale and are no longer eligible for damage or defect claims.
Resolution for Domestic Orders (U.S.)
For approved damage or defect claims on domestic orders, we may offer the following solutions at our discretion:
- A prepaid return label to send the item back to us
- A replacement, if inventory is available
- A refund or store credit.
- An in-house repair, where feasible, at no cost to the customer
Resolution for International Orders
For approved damage or defect claims on international orders, we will issue a refund or store credit.
At this time, we are unable to offer replacements or in-house repairs for international customers.
取消政策
Orders go immediately into the processing stage at our warehouse, and as such, we do not support order edits or cancelations. Once an order is placed, our return policy applies.