Política de envío

Orders typically leave our warehouse within 1 to 2 business days. We prioritize orders with expedited shipping. During times of high volume such as launch weeks and holidays there may be additional delays.

We ship from Massachusetts and our standard shipping method is via FedEx Ground. The delivery time frame depends on the type of shipping selected at check-out and your shipping zone.

While orders are typically processed in days, it may take up to two weeks for your order to be processed. Please take order processing time into account if you need your items in a hurry. Once processed, orders are then subject to the transit times listed below.

Shipping charges are non-refundable under any circumstances except cancellations.

Domestic Orders

  • Overnight is next business day.
  • 2 Day is two business days.
  • Ground is 5-7 business days depending on where you live in the US.

International Orders

  • FedEx International is 3-6  Days.
  • DHL International is 2-5 Days.

*Please note that shipping times may vary from country to country.

Carrier delays can and do happen. We are not responsible for any delays once the package is in the carrier's system.

We are unable to upgrade to expedited shipping methods after the order has been placed.

Misha & Puff is not responsible for lost or stolen packages following delivery. 

Please ensure that a secure delivery address is provided and communicate directly with the carrier regarding delivery preferences. Once a package is marked as delivered, we are unable to obtain additional information from the carrier or submit claims on the customer’s behalf.

If you reside in the U.S. or Canada, we recommend using the free FedEx Delivery Manager tool  to:

  • Redirect packages to a secure FedEx location
  • Temporarily hold deliveries if you are unavailable to receive them

Third-Party Forwarding & Freight Services

If an order is shipped to a freight forwarding service, package forwarding company, or third-party shipping address, the customer is responsible for contacting that service directly regarding any delivery issues.

Once a package is marked as delivered to a forwarding or freight service, Misha & Puff is not responsible for loss, theft, damage, or misdelivery that occurs thereafter, and we are unable to assist with recovery or reimbursement.

Carrier-Delivered but Not Received

If tracking indicates that your package has been delivered but you have not received it, please contact FedEx directly as soon as possible, as they may be able to assist in locating or recovering the shipment.

International Duties & Taxes

We now ship international orders Delivered At Place. (DAP).

This means M&P will handle:

  • Export packaging: Prepping the goods for safe international transit.
  • Export formalities: Securing export licenses and clearing customs at origin.
  • Main carriage: Covering all freight and transportation to the agreed location (e.g., airport, buyer’s warehouse, or border crossing).
  • Transit risk: Bearing full financial responsibility for any loss or damage to the goods until they arrive at the specified place.

Customers will be responsible for:

  • Import formalities: Clearing the goods through the destination country’s customs.
  • Duties and taxes: Paying all applicable tariffs, import taxes, and VAT.
  • Please note: Sale prices do not represent full landed costs

Customs Processing

Customs duties and taxes are calculated based on the destination country and are collected at checkout.

Once shipped, orders proceed directly through customs without requiring payment at the border.

If your shipment is delayed or held by customs, we recommend contacting your local customs authority for assistance, as customs clearance timelines vary by country.

Damaged or Defective Product

Every Misha & Puff product is made with care and goes through a rigorous quality assurance process. That said, we understand that on rare occasions, an item may arrive damaged, defective, or incorrect.

If you experience an issue, please contact us within 10 days of delivery with a description of the issue and clear photos so our team can review and assist.

Defects After Wear or Washing

We offer support for defects that appear after reasonable wear or washing, provided all care instructions have been followed, for up to 2 months from the delivery date.

After 2 months from delivery, all orders are considered final sale and are no longer eligible for damage or defect claims.

Resolution for Domestic Orders (U.S.)

For approved damage or defect claims on domestic orders, we may offer the following solutions at our discretion:

  • A prepaid return label to send the item back to us
  • A replacement, if inventory is available
  • A refund or store credit.
  • An in-house repair, where feasible, at no cost to the customer

Resolution for International Orders

For approved damage or defect claims on international orders, we will issue a refund or store credit.

At this time, we are unable to offer replacements or in-house repairs for international customers.