Popcorn Mending

General

• Are there garments you are unable to mend?

  We're not actively accepting any garments with moth damage because it could contaminate our studio, which would be bad for all the other knits. While we quarantine all incoming garments in a freezer for three days just in case, we're still relying on you to do an honest visual check of your garment. If you spot moth damage, please don't make a request.

• Are you only able to mend knits?

  Currently, our Mending Services only address issues with Misha & Puff knitted pieces. We can mend garments with crocheted sections, but if the crocheted section has completely unraveled, we won't be able to crochet it again. At this time, we are not accepting cut-and-sew pieces (like our Pima cotton garments).

• Can I send something for repair that was not made by Misha & Puff?

  We only accept requests for Misha & Puff knitted garments. They can be secondhand Misha & Puff, but they need to have the official M&P label.

• Do you always use Misha & Puff yarn when mending?

  Yes, it's our yarn. We're archiving all colors (starting with collections from 2020) from now on, so if you need a repair to an item from one of the 2020 collections, we should have the color in stock. For older collections, we don't have a complete archive of all colors, but do have many swatches and will aim for a close match. We’ll always alert you so you can decide what you want to do.

• How do your services work?

  Once you’ve made your purchase here, you’ll receive specific instructions on how to properly deliver your garment to us.

• How long will it take to mend my garments? When can I expect them back?

  Once we receive the garment, it will take 2-3 weeks, at which point we'll ship your mended garment back to you. The return trip could take another week or two.

  Expect a timeline of approximately 4-6 weeks from the time you ship your garment to us to when you will receive your mended knit.

  If you’re dropping off and picking up your garment at our Newburyport Store you can expect a faster timeline of approximately 3-4 weeks.

• How much does it cost?

  Our mending services range from $15 to $40 plus shipping (and more for “major surgery,” which will require a custom quote). Go here to browse mending options and make a purchase.

• I live close to your Newburyport Store. Do you accept repairs there?

  Yes! After purchasing your Mending Service on our site, you’re welcome to drop off and pick up your garment at our store during business hours.

• Is the return shipping insured?

  We'll ship the garment back to you via Priority Mail, which includes insurance. The cost for shipping is automatically calculated into upfront cost.

• What are the Misha & Puff Mending Services?

  We designed our Mending Services to help extend the life of your Misha & Puff knitted garments. We want people to wear our clothes year after year, season after season— and while we've made our clothes to last a few lifetimes, we also get that life happens, especially when kids are involved. If your knitted garment is in need of some mending, we can likely help.

• What does moth damage look like?

  You might see actual moths or remnants of moths, like wings or cocoons. Often, you’ll see little holes that you can’t account for. Google for images, and if you’re not sure, play it safe and don’t send it.

• What if I don't see the type of repair I need listed as a mending option?

  Please email help@misha-and-puff.com with clear photos of the damaged area you are looking to have mended. We are happy to review and provide a custom quote!

• What sorts of garments is this service able to mend?

  We can address a wide variety of issues on Misha & Puff knitted garments, from button replacements to holes to major repairs. You can browse mending options and make a purchase here.

• Who can use your Mending Services?

  We only offer Mending Services to customers within the US at this time.

• Will you use the exact yarn color to mend my garment?

  While we strive to color-match whenever possible, we can't guarantee that we'll have the precise color in stock. Our color archive starts with FW20 and we’ll continue to archive moving forward. 

  If we don't have the exact color, we'll do our best to match it as closely as possible. This is something we'll alert you about so that you're aware and can decide if you want to move forward.