Returns at a glance

• Window: 10 days from delivery.
  • Days 1–5: refund to the original payment method.
  • Days 6–10: store credit only.
  • After day 10: final sale.
• Final sale: sale and archive items, made-to-order pieces, socks, gifts with purchase, and orders shipped to freight-forwarding or consolidation addresses.
• Approval: every return needs approval first. Once it's approved, you have 7 days to mail it back. Please don't ship anything before then.
• Condition: new, unworn, unwashed, with original tags attached.
• Return shipping: free labels for US adult orders. Customers arrange and pay for child/baby and international returns; international customers also pay any duties.
• Exchanges: we don't offer exchanges. Return the item and place a new order.
• In-store and retailer purchases: these follow their own policies.

To start a return, use our returns portal within 10 days of delivery.

Our full return policy has all the details. If anything here differs from it, the full policy applies.

This Privacy Notice was last updated on June 6, 2024.

This Privacy Notice describes the personal information Misha and Puff LLC (“Misha and Puff”, “we”, “our”, or “us”) collects when you interact with us through our website or you visit one of our stores (collectively, the “Services”), how we use this information, with whom we share it, and the choices you have in connection with this.

OUR ROLE IN DATA PROCESSING
The entity responsible for the collection and use (processing) of your personal information is Misha and Puff LLC. You can contact Misha and Puff by telephone at , by email here or mail at 100 Summit Street, Peabody, MA 01960. Misha and Puff is a controller under the UK General Data Protection Regulation and/or EU General Data Protection Regulation (collectively, “GDPR” or “EU data protection law”).

The Services are controlled and operated by us from the United States of America (“U.S.”). In accordance with U.S. laws, in certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in other countries may be entitled to access your personal data.

INFORMATION COLLECTION AND USE
We collect personal information, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you, when you engage with our Services and includes data protection as such term is defined under EU or UK data protection laws. Specifically, we collect personal information directly from you, automatically as you engage with our websites or mobile applications, and from third-party sources as described below.

A. Information Collected Directly From You
We collect personal information directly from you when you:

• Make a purchase. If you make a purchase on our website, we will collect from you your identifiers (name, email address, address) and your payment information (debit card or credit card). We use this information to process your order, process your payment, facilitate shipment of your order, communicate with you regarding your order. To the extent EU or UK data protection law applies, the legal basis for this is the performance of our contract with you. If you do not provide us with this information, we cannot provide you with our Services. We share this information with our third party payment processor and our fulfillment/shipping provider. If you have an existing Affirm or AfterPay account, you can use those accounts to make a purchase. Note, if you choose to use Affirm of AfterPay, you will be redirected from our Website and be subject to Affirm or AfterPay’s terms and conditions and privacy practices.
As you engage with our Website, we use tracking technology to automatically collect the items you have viewed or put in your shopping cart but haven’t purchased. We will send you reminder emails of those items, if you have provided us your identifiers (email address) by subscribing to our newsletter or creating an account. We share this information with our marketing service provider. You can unsubscribe to these emails at any time by clicking the UNSUBSCRIBE button at the bottom of the email. Please note that we will continue to send you notifications necessary to the Services or requested products or services. To the extent EU data protection law applies, the legal basis for this is your consent.


• Create an Account. When you create an account to use our Services, we will collect from you your identifiers (name, email address, date of birth, and physical address), your account login information (username and we store your password in a hashed form), your order history (previous purchases, wish-returns, lists, or saved items). We use information to create and manage your account, update you on your order, send you marketing communications and promotions, and to communicate with you regarding our Services. To the extent EU data protection law applies, the legal basis for this is the performance of our contract with you, if we do not process this information we cannot maintain your account.

• Visit one of our stores. If you visit one of our stores, we will automatically collect your sensory information (video recording through our CCTV footage). We use this information to maintain the security of our stores and employees. If you purchase an item, we will collect from you your identifiers (name and email address) and your payment information (debit card or credit card). We use this information to process your payment and if you wish to subscribe to marketing emails. We share this information with our third-party marketing vendor and our third-party payment processor.


• Subscribe to marketing emails or newsletter. If you subscribe to our marketing emails, we will collect from you, your identifiers (email address and preference data like sizes and styles to fulfill your request to receive information we feel may be of interest to you and to send you promotional discounts. Our communications contain tracking technologies, provided by our marketing service provider, to gain insight into behavior of recipients. With the help of these technologies, we can analyze whether a predefined action took place by a recipient, such as opening our communications, in order to better adapt and distribute our communications. When you opt-in to our marketing communications, you are opting into the use of these technologies. You can unsubscribe to these emails at any time by clicking the UNSUBSCRIBE button at the bottom of the email. Please note that we will continue to send you notifications necessary to the Services or requested products or services. To the extent EU data protection law applies, the legal basis for this is your consent.


• Apply for employment with us. When you apply for employment with Misha and Puff, we will collect your identifiers (name and email address) and your professional or employment information (resume, cover letter, employment history, educational history). We use this personal information to assess and manage your application with us, to communicate with you, and as necessary to comply with the law. 


• Contact us. When you contact us through either our live-chat feature, email, or our customer service line, we may collect from you your identifiers (name, email address, address), your account information (order number), your purchase information (items in your order), and your financial information (credit card or debit card). We use this information to respond to your inquiries, process returns or refunds, and communicate with you. We share this information with our customer service provider who operates our live-chat feature and customer service line. To the extent EU data protection law applies, the legal basis for this is performance of a contract with you. If you do not provide us with this information, we will not be able to communicate with you.


• Interact with us on social media. When you interact with us through social networking websites, like Instagram, Facebook, or Twitter (each or collectively “Fan Page(s)”) we collect basic engagement metrics (likes, reposting, or sharing on your feed) and use it to tailor content and marketing and use it to improve user experience as set forth in each section. Engagement metrics are collected at a campaign or audience level and do not identify or relate to a specific individual or account. Please note that when you post personal information to our social networking websites, it will be viewable by other users of these websites, and we cannot prevent further use of the personal information by third parties. For more information, please see . Facebook’s Privacy Policy,Twitter’s Privacy Policy, and Instagram’s Privacy Policy.

Facebook, Twitter, and Instagram (the “Social Networks”) process personal information in the USA where the laws may be less protective than in your country of residence. For example, in accordance with U.S. laws, in certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in other countries may be entitled to access your personal data.


• Fan Pages. When interacting with our Fan Pages, we collect, from you, your personal identifiers (first and last name) and visual information (photograph (i.e. profile picture)), as well as any information that you provide when interacting with our Fan Pages (e.g., commenting, sharing, and rating). We use this information to advertise our products, for events and invitations, and to communicate with users via the contribution and comment function.

To the extent the EU or UK data protection laws apply, the legal basis for the processing is our legitimate interest in advertising our products via our Fan Pages and communicating with users, customers, and interested parties.

Because our Fan Pages are publicly accessible, when you use them to interact with other users, for example by posting, leaving comments or liking or sharing posts, any personal information that you post in them or provide when registering can be viewed by others or used by them as they see fit.


• Facebook Page Insights. When you visit our Facebook Fan Page, Facebook records your IP address and other information about your usage behavior on our Facebook Fan Page. Facebook collects, through trackers in the browser of your device or via the advertising ID (IDFA from Apple or GAID from Google), when you open the Facebook app through your mobile device (e.g. smartphone or tablet). Facebook uses this information to provide us with statistical evaluations of the use of our Facebook Fan Page. We receive this information directly from Facebook, in the form of aggregated data and anonymous statistics regarding certain data points, such as: age; gender; city/country; device; inquiries from fans about other Facebook fan pages; region and language settings of the users; proportion of men and women; the number of people reached; clicks on posts, "Likes” and reactions; comments and shared content; and total video views. We use this information to analyze and improve the advertising campaigns we conduct through our Facebook Fan Page. We do not collect or process any other personal information in connection with Facebook’s “Page Insights” function.

For the purpose of the EU and UK data protection laws apply, we are joint controllers with Facebook for this processing. To the extent the EU or UK data protection laws apply, the legal basis for this processing is our legitimate interest in statistical evaluation of users on our Facebook Fan Page for the improvement and adjustment of our advertising measures based on the information collected. If you object to this processing of your personal information and believe you have an overriding interest, you can submit your objection via email here.

We do not retain this information independently. For information on data protection and the storage period on Facebook in relation to its "Page Insights" function, see here and Facebook’s Privacy Policy. It has been contractually agreed with Facebook that Facebook is responsible for providing you with information about the processing for Page Insights.


• Information Processed Solely by Facebook. We do not know how Facebook uses personal information for its own purposes, how long the personal information is stored on Facebook or whether Facebook data is passed on to third parties.

If you are currently logged in to Facebook as a user, Facebook automatically collects, through trackers on your device, your Facebook ID or a link between the Facebook ID and the advertising ID (IDFA from Apple or GAID from Google) when you open the Facebook app through your mobile device (e.g. smartphone or tablet). This enables Facebook to understand that you have visited our Facebook Fan Page along with other Facebook pages that you have clicked on, whether you clicked on Facebook buttons integrated into websites that partner with Facebook, and other online interactions that report user data to Facebook. Based on this data, content or advertising tailored to you can be offered.

B. Information Collected Automatically
In addition to the personal information you provide, we also collect information automatically via cookies as you use the Services. This information includes the following internet and other electronic network activity information. 

We use usage, device, and location information to: (i) track you within the Services; (ii) enhance user experience; (iii) conduct analytics to improve the Services; (iv) prevent fraudulent use of the Services; and (v) diagnosis and repair Services errors, and, in cases of abuse, track and mitigate the abuse. 

Third party marketing and analytics cookies may be considered sharing under the California Privacy Rights Act (“CPRA”). If you are a California resident and wish to opt out, please contact us by either telephone at 800-416-1265 or contact us here or use a cookie management platform.

Particular cookies to note on the Services include: 

• Google Analytics. We use Google Analytics to collect information on your use of the Website to improve our Website. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Websites or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Policy available here. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here. This may be a sale under CPRA. To opt out of this cookie, follow the instructions in the YOUR INFORMATION CHOICES section of the Privacy Policy or visit our cookie management platform.

In general, to disable cookies and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device.

HOW WE SHARE YOUR PERSONAL INFORMATION
Misha & Puff shares the personal information identified in this Privacy Notice in the following instances:

• Where necessary, we share your personal information within Misha and Puff for legitimate business purposes in order to efficiently carry out our business and to the extent permitted by law. To the extent EU data protection law applies, the legal basis for this is our legitimate interest in carrying out our business operations efficiently.


• With service providers. We share your personal information with our service providers that assist us in providing the Services, such as our e-commerce provider, payment processor, IT support, marketing provider, communications provider, cloud and hosting provider, email provider, and shipping and fulfillment provider.

• With Advertising Providers. For advertising purposes, we may share your personal identifiers (hashed email address), commercial information (price point of items purchased) and demographic information (e.g., gender, age) about you to generate a “lookalike audience” of prospective consumers of our Services through the Facebook, Google or other advertising platforms. This allows us to target advertisements on their network to potential consumers who appear to have shared interests or similar demographics to our existing consumers. If you are a California resident and wish to opt out, please follow the instructions in the RIGHTS OF CALIFORNIA RESIDENTS section.

• With Third Parties. We may need to disclose your personal information to third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, protect against fraud or other illegal activities, prevent harm, for risk management purposes, and to comply with our legal obligations. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our organization, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our assets, we would share your personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We will also share your personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings. To the extent EU data protection law applies, the legal basis for this is our legitimate interest in carrying out our business operations.

• For legal purposes. We will share your personal information where we are legally required to do so, such as in response to tax obligations, court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law. To the extent EU data protection law applies, the legal basis for this is compliance with legal obligations.

With your consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time.

SHARING IN THE LAST TWELVE (12) MONTHS
For a Business Purpose. In the preceding twelve (12) months, Misha & Puff has disclosed the following categories of personal information for a business purpose to the following categories of third parties:  

We have disclosed your personal identifiers, internet and other network activity information, financial information and customer records information to service providers that perform services on our behalf. These providers include our e-commerce provider, payment processor, IT support, marketing provider, communications provider, cloud and hosting provider, email provider, and shipping and fulfillment provider. Below are providers:

• Marketing service provider: Klayvio

• Customer service provider: Gorgias 

• E-Commerce service provider: Shopify 

• Payment processor: Shop Pay 

• We have disclosed your internet or other electronic network information to our IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair website errors that impair functionality.

• We have disclosed your internet or other electronic network information and location information to our IT support and data analytics provider to maintain, improve, and upgrade Misha & Puff Services.

For a Sale or Sharing:

• Misha & Puff uses certain analytics and advertising cookies on its website and mobile application. These cookies collect your internet and other electronic network activity and share it with the data analytics and advertising partners that provide them. This use of your personal information may be considered a sale under the California Consumer Privacy Act or sharing under the California Privacy Rights Act. If you are a California resident and wish to opt out of these cookies, please follow the instructions in the “YOUR RIGHTS AS A CALIFORNIA RESIDENT” section.

• Misha & Puff shares your personal identifiers and commercial information with advertising partners to engage in lookalike advertising. This use of your personal information may be considered a sale under the California Consumer Privacy Act or sharing under the California Privacy Rights Act. If you are a California resident and wish to opt out of these cookies, please follow the instructions in the “YOUR RIGHTS AS A CALIFORNIA RESIDENT” section.

• Misha & Puff shares your personal information, financial information, account information, and your internet and electronic information with our service providers. These providers include our e-commerce provider, payment processor, IT support, marketing provider, communications provider, cloud and hosting provider, email provider, and shipping and fulfillment provider. This use of your personal information may be considered a sale under the California Consumer Privacy Act or sharing under the California Privacy Rights Act. If you are a California resident and wish to opt out of these cookies, please follow the instructions in the “YOUR RIGHTS AS A CALIFORNIA RESIDENT” section.

YOUR RIGHTS AS A CALIFORNIA RESIDENT
The California Privacy Rights Act (CPRA) entitles California residents to certain rights. To the extent that the CCPA applies to our processing of your personal information, you would be entitled to the following rights:

• Right to Access. You have the right to request what personal information we have collected, used, disclosed, and sold about you. You may only submit a request for access twice within a twelve-month period.

• Right to Deletion. You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions. For example, if we are required by law to retain the information that you are asking to be deleted, we would not be able to delete the information until we are legally permitted to delete it.

• Right to Opt Out of Sale/Sharing. You have the right to opt out of the sale or sharing of your personal information to third parties. Misha & Puff does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years. Our use of third-party cookies and our sharing with certain third parties may be deemed a sale or sharing under the California Consumer Privacy Act (“CCPA/CPRA”). To exercise your right to opt-out of the sale or sharing of your personal information through cookies, please visit our cookie management platform.

• Right to Non-Discrimination. You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt out under the CCPA.

• Right to Correct. You have the right to correct inaccurate personal information that we collect or maintain.

• Right to Limit the Use of Sensitive Personal Information. You have the right to limit the use of your sensitive personal information when such use goes beyond that which is necessary for providing the services or certain other permissible purposes like fraud, customer service or quality control. Sensitive information includes Social Security number, driver’s license number, biometric information, precise geolocation, and racial and ethnic origin.

To exercise your right to access or delete your personal information, you may submit a request here. To opt out of the sale of your personal information via cookies or for marketing purposes, please visit our cookie management platform. 

For requests submitted via email and telephone, you must provide us with name, zip code, that you are a customer, and your preferred contact method (email address or phone number) which allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it.  If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. Only you, or a person that you authorize to act on your behalf may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual. To exercise your right to opt-out of the sale or sharing of your personal information via cookies, please utilize our cookie management platform. 

YOUR RIGHTS AS A NEVADA RESIDENT
If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales by contacting us at here. Please include “Opt-Out Request Under Nevada Law” in the subject line of your message.

YOUR RIGHTS AS AN INDIVIDUAL IN THE EUROPEAN UNION
Individuals in the European Union are entitled to certain rights under the General Data Protection Regulation (GDPR). If our processing of your personal information is subject to the GDPR, you may be entitled to the following rights:
• Right to access: You have the right to ask us for copies of your personal information. This right has some exemptions, which means you may not always receive all the personal information we process. Applicable exemptions may include the management information exemption (data that we process for management forecasting or management planning about a business or other activity), confidential references (references given or received about an individual), or certain instances of ongoing or prior negotiations with the requestor, among others.  

• Right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Right to erasure: You have the right to request erasure of your personal information that we are not obligated to keep in some cases (also known as the right to be forgotten). For example, you can request us to delete such personal data if: (i) we no longer need the data for the purpose it was collected for, (ii) we process the data based on your consent and you revoke your consent, (iii) you object to our processing based on legitimate interest (and we do not have an overriding legitimate interest), or (iv) you object to our processing the personal data for direct marketing purposes. We may not be able to immediately erase your personal information if we have a lawful reason or a legal or contractual obligation to retain the information or continue the processing.

• Right to restrict processing: If you believe that your personal data is inaccurate, that our processing is unlawful, or that we do not need the information for a specific purpose, you have the right to request that we restrict the processing of such personal data. You also have the possibility to request that we stop processing your personal data while we assess your request. If you object to our processing (per your right to object below), you may also request us to restrict processing of that personal data while we make our assessment.

• Right to object to processing: You have the right to object to processing of your personal data which is based on our legitimate interest (Article 6(1)(f) UK GDPR), by referencing your personal circumstances. You also have the right to object to our use of your personal data for direct marketing purposes. When you object to our use of your data for direct marketing purposes (i.e. let us know that you no longer wish to receive direct marketing from us), we will stop sending you direct marketing correspondence.

• Right to data portability: This right only applies to personal information you have given us. You have the right to ask that we transfer the personal information you gave us from one organization to another or give it to you.

• Right to lodge a complaint: You have the right to lodge a complaint with the relevant Supervisory Authority. A list of Supervisory Authorities is available here.

To exercise these rights, please contact us here

YOUR INFORMATION CHOICES
• Correct or view your personal information: You may access your Misha and Puff account profile to correct or view certain personal information of yours in our possession and which is associated with your profile.

• Marketing emails: You may opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided with each email. Please note that we will continue to send you emails necessary to the Services or any assistance you request.

• Marketing text messages: You may opt-out of receiving marketing text messages from us by responding “STOP to any of our text messages.
Reference to our specific Mobile Terms and Service.

• Push notifications: If you have enabled push notifications, you may disable these at any time by updating your device settings.

• Opt Out of Other Cookies: All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera. To find information relating to other browsers, visit the browser developer’s Website and mobile application. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our website and mobile application may not function properly. If you choose to opt out, we will place an "opt-out cookie" on your computer. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.

• Opt out of Interest Based Advertising: To opt out of internet based advertising generally or learn more about the use of this information, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA). The DAA offers consumers a WebChoices tool to opt out of interest-based advertising and other applicable uses of Web-viewing data by DAA's participating companies. The NAI offers a similar opt-out service for NAI members. Visit NAI’s Consumer Opt Out web page to learn about NAI members who deliver tailored ads and opt-out of receiving them. When you opt-out an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device. You may also disable cookies and limit the collection and use of information through them by setting your browser to refuse cookies or indicate when a cookie is being sent. If you are a resident of the European Union (EU) or the European Economic Area (EEA), you can also visit the European Interactive Digital Advertising Alliance’s (EDAA) opt out web page to opt out of interest based advertising or learn more about your information choices.

DO NOT TRACK
We do not support Do Not Track (DNT). Do Not Track is a preference you can set to inform websites and applications that you do not want to be tracked.

INFORMATION SECURITY
We implement and maintain reasonable security measures, such as access controls and encryption, to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.

AGE RESTRICTION
The Services are not intended for individuals under the age of sixteen (16). If we learn that we have collected or received personal information from a child under the age of sixteen (16), we will delete that information. If you believe we might have information from or about a child under the age of sixteen (16), please contact us at here.

CHANGES TO THIS PRIVACY NOTICE
We may change this Privacy Notice from time to time. We will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights, we will notify you with a prominent post on our Services and obtain your consent, if required.

CONTACT
For any questions, comments, or complaints about our Privacy Policy or practices, please contact us at here or
Misha and Puff 
100 Summit Street
Peabody, MA 01960
(978) 414-7997

MOBILE TERMS OF SERVICE
Last updated: June 6, 2024

The Misha & Puff mobile message service (the "Service") is operated by Misha and Puff (“Misha & Puff”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Misha & Puff’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Misha & Puff through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Misha & Puff. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18333682789 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Misha & Puff mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18333682789 or contact us here.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy.

OVERVIEW
This website is operated by Misha and Puff LLC. Throughout the site, the terms “we”, “us” and “our” refer to Misha and Puff LLC. Misha and Puff LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

• Orders placed by bots or automated systems.
• Orders suspected to be placed by resellers or for resale purposes.
• Orders where freight forwarding services are used for shipping.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Misha & Puff, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Misha & Puff and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 46 White Place Brookline Massachusetts US 02445.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us here.

Orders typically leave our warehouse within 1 to 2 business days. We prioritize orders with expedited shipping. During times of high volume such as launch weeks and holidays there may be additional delays.

We ship from Massachusetts and our standard shipping method is via FedEx Ground. The delivery time frame depends on the type of shipping selected at check-out and your shipping zone.

While orders are typically processed in days, it may take up to two weeks for your order to be processed. Please take order processing time into account if you need your items in a hurry. Once processed, orders are then subject to the transit times listed below.

Shipping charges are non-refundable under any circumstances except cancellations.

Domestic Orders

• Overnight is next business day.
• 2 Day is two business days.
• Ground is 5-7 business days depending on where you live in the US.

International Orders

• FedEx International is 3-6  Days.
• DHL International is 2-5 Days.

*Please note that shipping times may vary from country to country.

Carrier delays can and do happen. We are not responsible for any delays once the package is in the carrier's system.

We are unable to upgrade to expedited shipping methods after the order has been placed.

Misha & Puff is not responsible for lost or stolen packages following delivery. 

Please ensure that a secure delivery address is provided and communicate directly with the carrier regarding delivery preferences. Once a package is marked as delivered, we are unable to obtain additional information from the carrier or submit claims on the customer’s behalf.

If you reside in the U.S. or Canada, we recommend using the free FedEx Delivery Manager tool  to:

• Redirect packages to a secure FedEx location
• Temporarily hold deliveries if you are unavailable to receive them

Third-Party Forwarding & Freight Services

If an order is shipped to a freight forwarding service, package forwarding company, or third-party shipping address, the customer is responsible for contacting that service directly regarding any delivery issues.

Once a package is marked as delivered to a forwarding or freight service, Misha & Puff is not responsible for loss, theft, damage, or misdelivery that occurs thereafter, and we are unable to assist with recovery or reimbursement.

Carrier-Delivered but Not Received

If tracking indicates that your package has been delivered but you have not received it, please contact FedEx directly as soon as possible, as they may be able to assist in locating or recovering the shipment.

Orders go immediately into the processing stage at our warehouse, and as such, we do not support order edits or cancelations. Once an order is placed, our return policy applies.